| Professional Development Units (PDU): 15
Continuous Professional Development Points (CPD): 10 You'll Learn How To: - Identify the use of facilitation in business analysis
- Explain the role and responsibilities of a BA facilitator
- Plan a facilitation session
- Use the appropriate facilitation techniques for a given session
- Conduct a facilitation session using best practices
- Manage conflict during a session
- Identify facilitation opportunities in business analysis Course Synopsis The business analyst spends a significant amount of time facilitating sessions to gather requirements. Yet, many business analysts lack formal training on this vital skill. A successful facilitation session results in requirements that you can begin to analyse and work with once the session is complete. Facilitation Techniques for Requirements Development focuses on teaching the facilitation skills necessary to elicit and analyse requirements on a project. In this highly interactive course, you will learn how to effectively help stakeholders define their needs and form these needs into quantifiable requirements through facilitation. As a facilitator, you will learn how to prepare for and conduct both face-to-face and remote group sessions. You will be exposed not only to several facilitator techniques such as brainstorming, JAD, and focus groups, but you will also learn how to manage conflict in a session. Most importantly, you will have the opportunity to practice these skills in a safe environment with a trained facilitator to guide you through various activities. You will leave the class with the confidence to prepare for a session, including creating a facilitation plan, motivating a group's participation, building consensus, managing conflict, maintaining session focus and evaluating results for lessons learned. Course Topics: What is Facilitation? Facilitation Techniques and Practices
The Facilitation Process
What is Business Analysis? Business Analysis Body of Knowledge™ (BABOK™)
BABOK™ Knowledge Areas
The Business Analysis Process Facilitating in Business Analysis The Role of the BA Facilitator
The Responsibilities of the BA Facilitator Facilitation Session Preparation
Considerations for Remote Sessions Environmental
Preparation
During the session
Wrapping up Facilitation in Business Analysis is Iterative Vision – Enterprise Analysis
Brainstorming
Brainwriting/Crawford Slip
Definition – Requirement Elicitation
Focus Group
Joint Application Design (JAD)
Analysis – Requirements Analysis and Documentation
Gap Analysis
Root-Cause Analysis
Force-Field Analysis
Decision – Solution Assessment and Validation
Multi-Voting
Criteria-Based Grid
Impact/Effort Grid Verification of the Facilitation Session Plan
Facilitation Practices Generating Participation
Neutrality
Active Listening
Questioning
Paraphrasing
Using Flip Charts
Maintain Focus
Feedback
Summarising
Synthesising Ideas Executing a Facilitation session
Prior to the session
Starting the session
Conducting the session
Ending the session Facilitation Conflict Techniques
Argument vs. Debate
How to Intervene
Choices in Resolving Issues
Working Toward Consensus BA Facilitation Opportunities
Suggested Prerequisite
Prior to taking this course, you should have acquired the background as taught in How to Gather and Document User Requirements.
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